Refund policy

Elixir Beauty Refund & Return Policy

At Elixir Beauty, we want you to be completely delighted with your purchase. If, for any reason, you change your mind or are not fully satisfied with your order, we’re here to help.

Returns Due to Buyer’s Remorse

We totally understand when you may have a change of mind after a purchase, and we are willing to accommodate for it!

We get it, girl. 

You may request a return within 7 days from the date of delivery for a full refund—provided the item is in its original, unused condition.

Returns due to change of mind are subject to the following conditions:

• Products must be unopened, unused, and in original packaging, with all product tags intact and unmarked.
• Items purchased as part of a set or bundle must be returned as a full set.
• Returns are not applicable for products marked as non-returnable, customized, or personalized.
• This policy applies only to purchases made through our official website. We are unable to process returns for products purchased through third-party retailers or physical outlets.

*Kindly note that Elixir Beauty will not cover the costs of courier charges for returns due to buyer’s remorse.

Return Process

To initiate a return, kindly email us at elixirbeauty.my@gmail.com with the following details:

• Your Order Number
• The Product(s) you wish to return
• The Reason for return
• Clear photograph(s) of the product(s) and original packaging
• Any other relevant supporting documents (if applicable)

Once your return request is reviewed and approved, we will provide instructions for shipping the item(s) back to us.

Please ensure the products are securely packed in their original packaging, with all seals intact, before sending. You are advised to return the parcel via a tracked courier service and retain your proof of postage, as Elixir Beauty is not responsible for parcels lost in transit.

Shipping Costs

• Buyer’s remorse returns: The return courier fee is borne by the customer.
• Approved returns due to damage, defect, or incorrect item: Return shipping will be fully covered by Elixir Beauty.

Once we’ve received and inspected your returned item(s), we will process your refund within 7 business days.

Contact Us

If you have questions about your return or refund, feel free to reach out to our customer support team at: elixirbeauty.my@gmail.com