Shipping policy

At Elixir Beauty, we recognize that our customers are at the heart of everything we do. Our mission is to ensure each interaction is positive, reflecting the excellence of our products and the quality of our service. For a smooth shopping experience, we encourage you to review our Shipping Policy before placing an order. We believe transparency is key to building trust, and we want to make sure you fully understand our shipping terms.

• Orders are typically fulfilled within 1 to 3 business days, excluding holidays. Orders placed on Friday evenings, weekends, or holidays will ship on the next business day.
• If your order arrives damaged, broken, or altered in any way, please reach out to us. We are committed to providing a full refund or exchange with reasonable proof.
• For cancellations, please email us before your order leaves our fulfillment center.
• If your package is marked as delivered but cannot be located, please contact the courier directly with your tracking number. Elixir Beauty cannot be held responsible for lost or stolen packages once they are in the carrier's possession.
• During peak periods, delivery times may be extended. If items arrive significantly later than expected, you may be eligible for a partial refund, unless prior notice of delay and cancellation options are provided.